Shipping policy
SHIPPING POLICY
Last updated: October 2026
At Sinuvia, we ship our products worldwide and aim to make every order as simple and reliable as possible.
This Shipping Policy explains how orders are processed, estimated delivery times, international shipping, tracking, customs and what happens if there is a problem with your delivery.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Processing times do not include weekends or public holidays.
During periods of high demand, product launches, holidays or promotional campaigns, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
ESTIMATED DELIVERY TIMES
Delivery times depend on the destination country, local carrier and shipping conditions.
Typical estimated delivery times after dispatch are:
United States: 5–12 business days
European Union: 5–12 business days
United Kingdom: 5–12 business days
Canada: 7–15 business days
Australia & New Zealand: 7–15 business days
Other international destinations: 7–20 business days
These delivery times are estimates and not guaranteed delivery dates.
Orders may occasionally take longer due to customs inspections, carrier delays, local postal services, weather conditions, public holidays or other circumstances outside our reasonable control.
INTERNATIONAL SHIPPING
Sinuvia ships to customers around the world.
Shipping availability may vary depending on the destination, local regulations, carrier availability or other logistical restrictions.
If we are unable to ship your order to your selected destination, we will contact you and provide an appropriate refund where applicable.
SHIPPING COSTS
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
From time to time, we may offer free shipping, promotional shipping rates or other shipping offers.
These promotions may be subject to specific conditions or minimum order requirements.
TRACKING YOUR ORDER
When tracking is available, you will receive a tracking number by email after your order has been dispatched.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
Tracking updates are provided by the shipping carrier and may occasionally take several days to update while a package is in transit between countries or logistics facilities.
CUSTOMS, DUTIES AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, VAT or other fees imposed by the destination country.
Where applicable, these charges may either:
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be included or collected during checkout; or
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be charged separately by local customs authorities or the delivery carrier.
Any charges that are not collected by Sinuvia during checkout are generally the responsibility of the recipient, unless otherwise required by applicable law.
Customs procedures may also cause additional delivery delays.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully check your:
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Full name
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Street address
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Apartment or unit number
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Postal or ZIP code
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City
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State or region
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Country
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Contact details
If you notice an error in your shipping address, contact us as soon as possible at dreambuddies.us@gmail.com.
We will make reasonable efforts to update your information before shipment, but we cannot guarantee changes once an order has entered processing or has already been dispatched.
LOST PACKAGES
If your tracking information shows no meaningful movement for an extended period or you believe your package has been lost, please contact us at:
We will investigate the shipment with the relevant carrier.
Where an order is confirmed as lost before delivery, we will provide an appropriate solution, which may include a replacement or refund in accordance with applicable consumer law and our policies.
PACKAGES MARKED AS DELIVERED
If your tracking information shows that your package has been delivered but you cannot locate it, please:
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Check around your delivery location.
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Ask household members, neighbors or building reception where applicable.
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Contact the local shipping carrier.
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Contact us at dreambuddies.us@gmail.com if the package still cannot be located.
We will assist you in investigating the delivery where reasonably possible.
DAMAGED ORDERS
If your product arrives damaged, please contact us as soon as possible at:
Please include:
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Your order number
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A brief description of the issue
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Clear photographs or video showing the damage where reasonably possible
Depending on the circumstances, we may offer a replacement, refund or another appropriate solution.
Your statutory consumer rights remain unaffected.
DELIVERY RESPONSIBILITY
For consumer purchases, risk of loss or damage generally remains with us until you, or a third party designated by you, physically receive the order, except where applicable law provides otherwise.
Once delivery has been completed at the shipping address provided by the customer, responsibility for the package transfers as permitted by applicable law.
Nothing in this Shipping Policy limits any mandatory consumer rights available under the laws applicable to you.
ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at:
We will attempt to accommodate cancellation requests before the order is processed or dispatched.
Once an order has entered fulfillment or has shipped, cancellation may no longer be possible.
This does not affect any statutory withdrawal or cancellation rights you may have under applicable consumer protection law.
MULTIPLE PACKAGES
In some cases, products from the same order may be shipped separately due to inventory availability, logistics or fulfillment locations.
If this happens, you may receive multiple tracking numbers and packages may arrive on different days.
You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments.
DELIVERY DELAYS
Occasional delays can occur due to circumstances outside our reasonable control, including:
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Customs processing
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Carrier disruptions
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Severe weather
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Public holidays
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Transportation disruptions
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High seasonal shipping volumes
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Local postal delays
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Natural disasters or other force majeure events
If your order experiences a significant delay, please contact us and we will assist you in determining its status.
CONTACT US
For questions about shipping, tracking or delivery, contact:
Sinuvia
Operated by: Martin Chaves Rodriguez
Website: www.crafterjaw.com
Email: dreambuddies.us@gmail.com
Business Address:
Carrer de Santa Coloma 111/113 Bjs 2ª
08340 Vilassar de Mar
Barcelona
Spain